1. Order Processing Time

  • All orders are processed within 1–2 working days after confirmation
  • Orders placed on Sundays or public holidays will be processed on the next working day

2. Delivery Time

  • Estimated delivery time is 3–7 working days across India
  • Delivery timelines may vary depending on location and courier service

3. Shipping Charges

  • We may offer free shipping on selected orders or above a certain amount
  • Any applicable shipping charges will be clearly shown at checkout

4. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via SMS/WhatsApp/Email
  • You can track your order status using the provided details

5. Delivery Partners

We work with reliable courier partners to ensure safe and timely delivery of your orders.

6. Cash on Delivery (COD)

  • COD may be available on selected locations
  • Additional COD charges may apply (if applicable)

7. Delays & Issues

While we strive to deliver on time, delays may occur due to:

  • Weather conditions
  • Courier delays
  • Remote locations

In such cases, we request your patience and understanding.

8. Incorrect Address / Failed Delivery

  • Please ensure your shipping address and contact details are correct
  • We are not responsible for delays or losses due to incorrect information
  • Re-shipping charges may apply in case of failed delivery attempts

9. Damaged Package

If you receive a damaged package:

  • Do not accept the parcel if visibly damaged
  • Or record an unboxing video and contact us within 48 hours

10. Contact Us

For shipping-related queries:

📞 +91 9814031304 / 8100700056 / 9814831304
📧 Goodwillshawls_11@yahoo.co.in
📍 132/1, Machpura Bazar, Near Trunk Bazar, Ludhiana, Punjab – 141008