1. Return Eligibility

We want you to be fully satisfied with your purchase. You may request a return or replacement if:

  • The product is damaged, defective, or incorrect
  • The request is raised within 48 hours of delivery
  • The product is unused, unwashed, and in original condition with tags and packaging

2. Return Process

To initiate a return, please contact us within 48 hours and share:

  • Order ID
  • Clear photos/videos of the product and packaging
  • Reason for return

📞 +91 9814031304 / 8100700056 / 9814831304
📧 Goodwillshawls_11@yahoo.co.in

3. Replacement Policy

  • Once your request is approved, we will arrange a replacement within 3 to 6 working days
  • Replacement is subject to product availability
  • If the same product is unavailable, we may offer an alternative or refund

4. Refund Policy

  • Refunds are processed only after product verification
  • Once approved, refunds will be initiated within 2 to 3 working days
  • The amount will be credited to the original payment method

5. Non-Returnable Items

The following items are not eligible for return:

  • Used or washed products
  • Products without original packaging/tags
  • Items purchased during clearance or special sale (if mentioned)

6. Cancellation Policy

  • Orders can be cancelled before dispatch only
  • Once shipped, cancellation is not allowed

7. Important Notes

  • Slight color variations may occur due to screen differences and are not considered defects
  • Return requests beyond 48 hours may not be accepted

8. Contact Us

For any queries or support:

📞 +91 9814031304 / 8100700056 / 9814831304
📧 Goodwillshawls_11@yahoo.co.in
📍 132/1, Machpura Bazar, Near Trunk Bazar, Ludhiana, Punjab – 141008